Terms & Conditions
Thank you for choosing Mamas on the Sidelines. Please read the following terms and conditions carefully before placing an order. By doing so, you agree to the following:
A 15% handling charge will apply to all orders under $200.
Orders of $200 or more will not incur a handling fee.
Production Time
Standard production time is 10–14 business days from the date of final design approval and payment, unless otherwise specified in writing.
Business days exclude weekends and holidays.
Rush Orders & Fees
Rush orders needed in less than 7 business days may be accommodated depending on production capacity.
Rush orders will incur a rush fee of 20-25% depending on the project complexity and requested turnaround time.
All rush orders must be paid in full and approved before production begins.
Design & Set-Up Fees
We offer free basic design services (up to 3 revision rounds/proofs) and no setup fees for standard orders.
Extensive customizations or complex revisions may be quoted separately and agreed upon prior to production.
Proof Approval
A digital proof will be provided for approval before production begins.
It is the client’s responsibility to review the proof carefully. We are not responsible for errors approved by the client.
Pick-Up & Delivery
Free local pick-up is available in Carlsbad, California.
Shipping and delivery options are available and will be quoted upon request.
Returns & Refunds
Due to the custom nature of our products, all sales are final. If there is a defect in workmanship or printing, we must be notified within 3 business days of receipt. We will assess the issue and may offer a reprint or partial refund at our discretion.
Color Disclaimer
We make every effort to display product colors as accurately as possible in photos and mockups. However, colors may appear differently depending on your screen settings, device display, lighting, and brightness. Slight variations between what you see on screen and the actual product may occur and are not considered defects.
Handmade & Custom Items
Many of our items are made to order. Because of this, slight variations in color, texture, and placement may occur. These small differences make each item unique.
Order Accuracy
Please review all product details, sizing, color selections, and personalization information carefully before placing your order. We are not responsible for errors submitted by the customer.
Custom & Personalized Orders
Custom or personalized items are made specifically for you and cannot be returned or exchanged unless there is a production error or defect.
Order Changes & Cancellations
Orders may only be changed or canceled within 24 hours of purchase. After this time, production may have already begun and changes may not be possible.
Returns & Exchanges
Due to the custom nature of many of our products, we do not accept returns or exchanges for items ordered in the wrong size, color, or design. If your item arrives damaged or there is a mistake with your order, please contact us within 3 days of delivery so we can assist you.
Revisions / Remakes
If a customer requests a revision or remake that is not due to a production error, additional fees may apply to cover materials and production time.
Payment Terms
Payment is required in full before production begins unless other arrangements have been made.
We accept check, Venmo, Paypal or credit card.
Intellectual Property
We respect your intellectual property and expect the same in return.
By submitting or approving artwork or content, you affirm that you have the rights to reproduce the material.
All custom designs created by Mel Montoya remains the intellectual property of the business unless otherwise agreed in writing.
Clients may not reproduce, reuse, modify, or distribute our custom designs for any purpose without prior written approval.
Unauthorized use of our designs may result in legal action.
Please review the final artwork carefully. Your payment indicates your approval and that you accept the proofs and responsibility for errors, omissions, and legal compliance. If a rerun is necessary due to overlooked error(s) in this final proof, the client assumes responsibility and charges. No printing will begin until payment has been received.